Privacy Policy

01Who handles your information

Nick O’Connell trading as Nick’s Heating is responsible for the personal information used to handle your enquiries and provide heating services. Contact [email protected] or 07779 587445 with questions about your information.

02Information you provide

When you enquire, we receive your name, phone number, postcode, any email address you choose to provide, and your description of the work. Please avoid including sensitive information that is not needed to discuss the job. The website and form provider may also process technical information needed to deliver and protect the service, such as your IP address, browser details and submission time.

03How it is used

Your information is used to respond, understand the requested work, prepare a quote, arrange a job and keep appropriate business records. Processing needed to discuss or perform your requested services relies on taking steps towards a contract or performing that contract. Necessary administration and security rely on legitimate interests. Where records are required by law, processing relies on the relevant legal obligation. An enquiry does not subscribe you to marketing.

04Service providers and transfers

The website, enquiry form and customer records use HighLevel/LeadConnector. Miles Web Systems provides website and system administration support. These providers may process information on Nick’s behalf, including through infrastructure outside the UK. Where a restricted international transfer occurs, appropriate legal safeguards are required, such as an applicable adequacy arrangement or approved contractual safeguards. Email providers also process correspondence needed to respond to you.

05Retention and access

Information is kept only for as long as reasonably needed for the enquiry, the work, relevant record-keeping obligations or the establishment or defence of legal claims. Access is limited to people and providers who need it for those purposes. Your enquiry information is not sold.

06Your rights

Depending on the circumstances, you may ask for access, correction, deletion, restriction or portability of your information, or object to processing. Contact Nick using the details above. You can also raise a concern with the UK Information Commissioner’s Office at ico.org.uk.

07Cookies and external links

See the Cookie Policy for information about website technologies. Links to Facebook or other external services are governed by those services’ own privacy notices. This policy may be updated when the service changes.